Control systems & Concepts
Dashboards
Getting started
- System Variables In BACnet
- Maximum I/O Cable Lengths for the zc-relay-4-pro and zc-io-8
- How to set Bacnet to use a BBMD
- Maximum Dali Cable Lengths
- Controller DMX Wiring Guide
- Controller Button Press Control and On board LED Flash Schemes
Touchscreen / Widget Editor
Standalone Mode
Configuration
- How Do I Have An Occupancy Sensor Recall The Last Scene Sent When Turning On?
- My colour temperature dimmer is too slow
- What does the ECG Driver Type Column mean in the Grid View?
- ECD licenses
- General Purpose Sensors (306)
- Configuring Somfy on the controller
Account
- How to add zencontrol account credentials to a 3rd party login
- How do I request access to a site that I have a QR code for?
- How do I change my account type?
- What are the password requirements when signing up
- How to remove a user account from the cloud
- How to change your password
Tenancies
Site
Floors
Planview
Grid View
- What are system variable tags?
- What is asset tracking?
- What are the device limits for an LCM control system?
- How to configure modbus devices in grid view
- How to search in Grid view.
- What is Grid View?
Locations
Groups and Scenes
- What is a scene?
- What is Default Group?
- How do I assign ECGs to Groups on the web portal?
- What are the differences between the Group types?
- How to use colour scenes in the web portal
- How do I edit DALI group names in the web portal?
Targets
Triggers
Sequences and Actions
- Can I change the fade time of a light temporarily to run a longer / shorter fade than normal?
- How to trigger Pharos triggers from a Sequence
- What is an Action
- What is a sequence?
- What is an "Always Running" Sequence?
- Can I setup a sequence to run on sunset or sunrise?
Schedules and Profiles
- What is a profile sequence?
- What is a control profile?
- What is a control profile schedule?
- How to manage schedules in the web portal
- How do I assign profiles to control systems in grid view?
- Can I call the same profile multiple times in one day?
Zones
Alerts
Instances
Inhibit
Relationship Maps
System Address and System Variables
Data Variables
Issues
- What is dali trash/noise and how do I get rid of it?
- Why Are My Devices Not Addressing
- Why do I see Comms Error marked against my device?
- Why do I see Lamp Failure or Control Gear Failure marked against my lights?
- My lights are going to an unexpected or wrong level
- What is the issues dashboard?
Network
- How to get ssl certificates of a host
- How do I reset network settings when the control system won't connect to the cloud?
- How to update a desired network for a control system
- What are the network requirements for cloud connected devices?
- What are the network requirements for Onsite installations?
- Can I link two controllers without a Network switch
Emergency Tests, Devices and Settings
- How to run central battery tests
- How do I start a duration or function test in the web portal?
- How do I access Emergency reports?
- How do I change the devices that have been added to a emergency test group?
- How do I add a new emergency device to a running schedule?
- What is a Test Group?
Repair, Replace, Reset, Restore and Delete
- What is needed to add a new driver/control device to my existing DALI Bus?
- How to repair a device in the web portal?
- How to repair or replace a control system
- How to view and restore historical field values
- How to replace a control system?
- How to create and restore control system backups
Controllers, Claiming
- Pre-commissioning in the cloud
- How to remove control systems from the cloud
- Lost QR code
- How to claim a control system on the web portal?
- How do I claim a control system? (RCM /LCM or AC)
- How to configure controller settings: Inbuilt Relays, ICDs, and Channels in control systems
Switches, Pushbuttons and absolutes
- How to setup an action switch
- How do I change absolute inputs in the web portal?
- What is a virtual switch / sensor?
- Can I create a virtual DALI switch over RS232, the third party UDP interface or BACnet?
- How to use a rotary switch
- How do push button overrides work?
Sensors
- Why are my sensors not triggering?
- How to set up an occupancy sensor
- Occupancy control with dry contact sensor and absolute input
- How do I change occupancy sensors in grid view?
- How do I change light sensors in the web portal?
- How to configure custom Light sensor behaviour.
Wireless
- What is a device location parent ID?
- What is thread key rotation?
- Does your wireless network self heal?
- Can multiple wireless networks be controlled together?
- Can I use another DALI or DALI-2 control system on the same line as the wireless networks?
- Does your wireless system support emergency devices?
Wireless Commissioning
DT8, Circadian sequences, colour devices and Tuneable White
- What is circadian rhythm?
- How to setup a new circadian / tuneable white sequence
- How to set the Human Centric Light (HCL) function?
- How to change colour control settings in the web portal
- Can I use circadian rhythm sequences on in selected areas?
- Can I adjust colour and intensity with a circadian rhythm sequence?
Relays and Blind Controllers
Electronic Control Gear (ECG)
Electronic Control Devices (ECD)
Power
Debugging and Fault Finding
- How to generate a dali monitor log for debugging
- How do I monitor network traffic of a controller?
- How do I synchronise control system changes immediately in the web portal?
- How do I view the connection status of a control system in the web portal?
- Can I force a application controller to connect to the cloud immediately?
- Why does the controller tell me that there is a DALI transmitter failure?
Updates and Firmware
TPI ( Third Party Interface)
DMX
MQTT
BACnet
- How to configure BACnet settings in the cloud
- How do I use BACnet?
- Can I use the wireless switches and sensors with my BACnet controller?
- Do you have a BACnet list of points (PICS) document?
- How can I address a BACnet enabled Application Controller?
- Do you require additional hardware to interface to BACnet
Control4
FAQ
- Standalone Mode
- Control System Sync Status
- Control System limits
- Where are the cloud servers hosted for Australian customers?
- What is the power usage of zencontrol input devices?
- Under what circumstance should we use room controller or application controller?
How to...
- How to set up Modbus
- How to restore control systems or device locations to a point in time
- How to configure a general purpose sensor in grid view
- How do I configure a DC device?
- How do I configure an integrated PSU?
- How to configure Extended Device Interface (EDI) in the cloud