How to repair a device in the web portal?

When an emergency device reports a failure, you will need to indicate to the zencontrol cloud what action has been taken to repair the device. 

Login to your site and go to Grid view.

Under the devices tab find the device that has been repaired. 

Right click on the device line and select Repair Device

Check you have selected the correct device from the Overview section then choose the Action that was taken. 

If a Retest is required select the retest options needed. 

• Rated duration
  • Runs a test using the extended duration if no tests have passed for the device previously, otherwise runs a test using the rated duration
• Extended duration
  • Runs a test using the extended duration
• Rated duration (force)
  • Runs a test using the rated duration

Finally click on Repair. 

The device now have a history of the action taken along with rescheduling a test if needed to append the current test window results. 

How to repair a device in the Android app