If you are experiencing issues with wireless communication, you can opt to change the thread channel. It is best not to action such a change unless you are experienced with the process or have been told to by support.
Main reasons you might change a channel are that there is very strong WIFI nearby or that bluetooth devices (particularly those on the bluetooth advertising channels) are affecting your network.
When assessing whether to change, please note that any device at the time of change that is in comms error will not receive this change and will need to be recommissioned, in order to get it back.
To change a controllers thread channel, navigate to Wireless->Thread dataset
In the list will be current channels for each controller.
On the far right, click on the desired changes field for your controller.
Currently, the only change that can be carried out is the thread channel.
The change will be carried out over 15 minutes, during which the controller will be actively informing all devices to change at the designated time.
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