Obtaining access to a site

Access to a site is managed by the current site owner or site manager.

If you need access to a site, the first step is to contact the person or organisation that currently manages the site and ask them to add you. This may be the building owner, property manager, facilities manager, integrator, electrician, contractor, or another authorised person.

Contact the current site owner

The current site owner controls who can access the site.

You should contact them directly and ask them to add you with the appropriate access level. The access level you need may depend on your role and what work you are required to perform.

For example, access may be required for:

• Building owners
• Property managers
• Facilities managers
• Integrators
• Electricians
• Contractors
• Maintenance providers
• Support staff

The current site owner can decide whether you should have access and what level of access is appropriate.

Scanning the QR code on a controller

If you are physically at the site, you may be able to scan the QR code on a controller.

The QR code can help identify the controller and assist with requesting or obtaining access to the related site. This is useful when you are on site and need to connect the physical equipment to the correct online site record.

You may still need approval from the current site owner before access is granted.

Why building managers should have access

Building managers, property managers, and facilities managers should consider having access to the sites they are responsible for.

This helps reduce future access issues and ensures that the correct people can be added or removed when required.

Having site access allows building managers to:

• Manage who has access to the site
• Add new contractors or service providers
• Remove people who are no longer authorised
• Reduce delays when changing contractors
• Maintain continuity if the original installer is no longer available
• Improve control over site security and maintenance access

Managing contractor access

Contractors and integrators may need access to perform installation, commissioning, maintenance, or support work.

However, building managers should ensure that access is reviewed when contractors change or when work is completed.

People who no longer require access should be removed from the site.

Recommended approach

To obtain access to a site:

1. Contact the current site owner or site manager.
2. Ask them to add you to the site.
3. Confirm the access level you require.
4. If you are physically on site, scan the QR code on the controller to help identify the site or equipment.
5. Building managers should ensure they have access so they can manage future changes.

Summary

Access to a site should be requested from the current site owner or site manager.

Building managers and property managers should ensure they have appropriate access so they can control who is added to the site, remove people when required, and reduce future access issues.