Reported Issues

If your controller has the Issues licence applied you may have some of the following issues reported.

Controller Issues

• DALI short (Critical)
  • Check there is a DALI power supply connected to the DALI line or if there are any shorts or devices causing the short on the line. 
  • the controller will check to see if the short has been removed, but after some time it will stop rechecking. If you get to this state, then you will need to power cycle the controller after repairing the short
  • For LCM and RCM products the channel with the short will be disconnected allowing all other channels to function.
  • Finding a DALI short on the line may be difficult.  Normally this would be done by halving the DALI line until the short disappears, then add section by section. In some cases, the short can be in the light fitting.
• Other controllers detected (Critical)
  • It indicates that there is another zencontrol control system sending packets on the same DALI line.
    • A second controller may have been plugged into the DALI line, contact your installer to remove the second controller
    • Two DALI lines may have been connected together, contact your installer
    • The DALI line may be incorrectly wired, contact your installer
    • When another controller is detected both control systems will stop addressing new devices until the line is fixed. This will ensure that any previous commissioning will not be affected.
• Loopback detected on DALI line (Critical)
  • It indicates that the DALI line has been looped back on itself. DALI supports star type typologies.
    • Contact your installer to remove the looped connection
• DALI transmit failure (Critical)
  • It indicates the possibility that 2 or more of the channels on the control system have been connected together and damaged the system or
  •  Inbuilt DALI relay is unreliable or
  •  DALI signal relay is locked on.
• DALI receive failure (Critical)
  
  • It indicates that the TX or RX circuit on the control system is likely broken, as it can not see its own transmission on the wire.
    • The DALI line may be incorrectly wired, contact your installer
    • Mains may have been applied to the circuit while the control system was running and been damaged
    • Excess DALI current may have been applied to the system ( multiple DALI PSU or a connected current source like a led driver)
• Startup stuck (Critical) 
  • Indicates the startup procedure is looping or stoped
    • Possibility a DALI short has stopped startup
    • An error on the DALI line 
    • a critical error
    • Contact support with your issue
• Over current detected (Major)
  • When using a zencontrol power supply you can get this error
  • Indicated that the DALI line has too many devices connected and has passed the maximum current draw.
  • On LCM and RCM devices the controller will disconnect some channels to remove the excess load and allow the other channels to continue to work
  • This condition can occur when there is too much current draw from the DALI devices or in some cases a short on the dali line.
  • When a LCM and RCM see this condition, they will retry isolated channels periodically for some time, however, after this time the LCM or RCM will not retry the channels until a power cycle.
• Too many instances (Significant)
  • There are too many instances connected to the controller and this has passed the supported limit.
    
    • Old or removed ECDs have not been removed from the control system, remove the ECDs
    • There are too many instances on the line. Contact your installer to remove instances that are not required or split the DALI line and install a second control system
• Too many switches (Significant)
  • There are too many switches connected to the DALI line and has passed the supported limit
    • Old ECDs have not been removed from the control system, remove the ECDs
    • There are too many switches on the line. Contact your installer to remove switches that are not required or split the DALI line and install a second control system
• Too many occupancy sensors (Significant)
  • There are too many occupancy sensors connected to the DALI line and has passed the supported limit
    
    • Old ECDs have not been removed from the control system, remove the ECDs
    • There are too many occupancy sensors on the line. Contact your installer to remove occupancy sensors that are not required or split the DALI line and install a second control system
• Too many light sensors (Significant)
  • There are too many light sensors connected to the DALI line and has passed the supported limit
    • Old ECDs have not been removed from the control system, remove the ECDs
    • There are too many light sensors on the line. Contact your installer to remove light sensors that are not required or split the DALI line and install a second control system
• Too many absolute inputs (Significant)
  • There are too many absolute inputs connected to the DALI line and has passed the supported limit
  • Old ECDs have not been removed from the control system, remove the ECDs
  • There are too many light sensors on the line. Contact your installer to remove light sensors that are not required or split the DALI line and install a second control system
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• DALI intermittent disappearing devices (Significant)
  • Devices are not always responding to requests/commands from the control system.
    • The DALI line may be incorrectly wired, contact your installer
    • The connected device is not compliant
    • The connected device is of poor quality
• No space (Significant)
  • It indicates that there are most likely more than 64 gears/devices on the DALI line.
    • Old ECGs have not been removed from the control system, remove the ECGs
    • Old ECDs have not been removed from the control system, remove the ECDs
    • The DALI line has more than 64 ECGs, contact your installer to remove fittings from the line
• Too many ECGs (Significant)
  • There are too many ECGs on the line ( eg led drivers or relays).
    • Old ECGs have not been removed from the control system, remove the ECGs
    • The DALI line has more than 64 ECGs, contact your installer to remove fittings from the line
    • Note some ECGs can have multiple addresses where each address counts towards the 64 device limit
• Too many ECDs (Significant)
  • There are too many ECDs on the line. ( eg switches, sensors)
    • Old ECDs have not been removed from the control system, remove the ECDs
    • The DALI line has more than 64 ECDs, contact your installer to remove fittings from the line
• Not receiving issues (Minor)
  • Gateway is not uploading issues to the cloud even though it is enabled.
    • The controller might not be connected to the cloud, check the status of the controller and connect to cloud if necessary
    • The controller may have an old version of firmware, you should upgrade to the lastest version.
• Late DALI replies (Low)
  • Indicates that the DALI device on the line replied outside the reply DALI reply window.
    • There may be non-compliant devices on the DALI line, contact your installer
    • There may be faulty devices on the DALI line, contact your installer
    • The DALI line may be incorrectly wired, contact your installer
    • The controller will try to work with the out of spec devices, however, it is recommended to use a compliant product in the future as the functionality and reliability of this device is likely compromised.
• External DALI commands heard (Low)
  • It indicates that there is another control system/device sending packets on the same DALI line.
    • A second controller may have been plugged into the DALI line, contact your installer to remove the second controller
    • Two DALI lines may have been connected together, contact your installer
    • A device sending DALI commands directly to the line (Standalone)
    • Depending on the external control system, issues may arise caused by unknown states, settings, and bus congestion. 
• Auto addressing disabled (Significant)
  • The controller is failing to automatically address a device on the DALI line.
    • Find the device that is failing to address and remove it from the DALI line as it is not being addressed.

Control Gear Issues

• Comms error (Significant)
  • It indicates that there was a communication issue last time the control system attempted to contact the ECG.
    • The DALI line could be poorly wired, contact your installer
    • The DALI line could be shorted, contact your installer
    • The DALI fitting could be non-compliant, contact your installer
    • The comms error could be intermittent which indicates a poor driver quality or issues with the driver
    • The DALI fitting may have been removed from the DALI line, contact your installer or remove the device
    • The DALI fitting may have failed, consider replacing the fitting
• Device not recognised (Significant)
  • Indicates the device at the address does not match the one being tracked by the control system.
    • Someone may have re-addressed the line with an external tool. Remove the device and allow the controller to scan it in again (will require recommissioning)
    • Someone may have replaced the fitting on the line with one of the same address, and not used the cloud to perform the replace. Remove the device and allow the controller to scan it in again (will require recommissioning)
    • The control system may have been moved to a different DALI line, if this is the case all ECDS should be reporting deviceNotRecognised. Remove the device and allow the controller to scan it in again (will require recommissioning)
• Device not supported (Significant)
  • Indicates the device is not supported by the control system it is attached to. This is possibly due to non-unique GTIN/serials detected, the controller does its best to give everything a unique GTIN/serial but sometimes this is not possible due to the nature of certain devices.
  • It could also potentially be the device is not responding correctly to critical commands required for operation.
  • It is recommended not to use devices from this manufacture in the future as the device does not support the full implementation of the required standards. If you have specified a DALI fitting, this device doesn't fulfill the requirement.
• Battery duration failure (Minor)
  • Only set for emergency device types, indicates that the battery has failed to run for the required length of a duration test in the past, and any subsequent testing has also failed.
    • The battery may no longer be operating correctly, and cannot hold a charge. Contact your installer to replace the battery
    • The battery did not have enough charge when preforming the test.
    • If you are unsure, perform a repair ( without changing the battery) and indicate retest.
• Battery failure (Minor)
  • Only set for emergency device types, indicates that the battery has failed to operate correctly during function tests, duration tests, or charging.
    • There may be no battery connected
    • The battery may no longer be operating correctly
• Emergency lamp failure (Minor)
  • Only set for emergency device types, indicates that the lamp has failed to operate correctly during function tests or duration test.
    • There may be no lamp connected
    • The lamp may no longer be operating correctly
• Function test failed (Minor)
  • Only set for emergency device types, indicates that a function test has failed.
    • There may be no lamp connected, contact your installer
    • The lamp may no longer be operating correctly, contact your installer
    • The battery was unable to power the lamp, run a duration test or contact your installer to replace the battery
    • The device is reporting hardware or another failure
• Duration test failed (Minor)
  • Only set for emergency device types, indicates that a duration test has failed.
    • There may be no lamp connected, contact your installer
    • The lamp may no longer be operating correctly, contact your installer
    • The battery may no longer be operating correctly, and cannot hold a charge, Contact your installer to replace the battery
    • The device is reporting hardware or another failure
• Received trash (Trivial)
  • It indicates that the controller is able to communicate with the ECD but unable to interpret the response payload.
    • The DALI line could be poorly wired, contact your installer
    • The DALI fitting could be non-compliant, contact your installer
    • There may be interference on the DALI line
    • There may be another device which is interfering with communication
• Function test delay exceeded (Trivial)
  • Only set for emergency device types, indicates that a function test has failed to start in the required time, the test will run in the future if errors stopping the test starting are cleared.
    • The battery may not be charged, wait for the battery to charge
    • The battery may have failed
    • There may be no lamp connected, contact your installer
    • There may be no battery connected, contact your installer
    • The device may have experienced a hardware issue
• Duration test delay exceeded (Trivial)
  • Only set for emergency device types, indicates that a duration test has failed to start in the required time, the test will run in the future if errors stopping the test starting are cleared.
    • The battery may not be charged, wait for the battery to charge
    • The battery may have failed
    • The ECG could currently be in emergency mode, wait for emergency mode to end
    • There may be no lamp connected, contact your installer
    • There may be no battery connected, contact your installer
    • The device may have experienced a hardware issue
• Control gear failure (Low)
  • The device may have experienced a hardware issue
  • The device is reporting the issue, repair or replace the device
  • If it is an emergency device, a control gear failure is set by default (via the standard). The emergency device requires an emergency test to clear this failure.
• Lamp failure (Low)
  • This indicates that the lamp has failed to operate correctly.
    • There may be no lamp connected, contact your installer
    • The lamp may no longer be operating correctly, contact your installer
• Lighting mismatch detected (Low)
  • The light level reported by the device is not what the control system thinks that the light level should be for the device such as lights randomly turning on, off or changing to random arc levels.
    • Likely the issue of the lighting manufacturer interpreting a DALI command incorrectly and changing the light level.

Input Device Issues

• Comms error (Significant)
  • It indicates that there was a communication issue last time the control system attempted to contact the ECD.
    • The DALI line could be poorly wired, contact your installer
    • The DALI line could be shorted, contact your installer
    • The DALI fitting could be non-compliant, contact your installer
    • The DALI fitting may have been removed from the DALI line, contact your installer or remove the device
    • The DALI fitting may have failed, consider replacing the fitting
    • The comms error could be intermittent which indicates a poor driver quality or issues with the driver
• Device not recognised (Significant)
  • Indicates the device at the address does not match the one being tracked by the control system.
    • Someone may have re-addressed the line with an external tool. Remove the device and allow the controller to scan it in again (will require recommission)
    • Someone may have replaced the fitting on the line with one of the same address, and not used the cloud to perform the replace. Remove the device and allow the controller to scan it in again (will require recommission)
    • The control system may have been moved to a different DALI line, if this is the case all ECDS should be reporting deviceNotRecognised. Remove the device and allow the controller to scan it in again (will require recommissioning)
• Device not supported (Significant)
  • Indicates the device is not supported by the control system it is attached to. This is possibly due to non-unique GTIN/serials detected, the controller does its best to give everything a unique gtin/serial but sometimes this is not possible due to the nature of certain devices.
  • It could also potentially be the device is not responding correctly to critical commands required for operation.
  • It is recommended not to use devices from this manufacture in the future as the device does not support the full implementation of the required standards. If you have specified a DALI fitting, this device doesn't fulfill the requirement.
• Received trash (Trivial)
  • Indicates that controller is able to communicate with the ECD, but unable to interpret the response payload.
    • The DALI line could be poorly wired, contact your installer
    • The DALI fitting could be non-compliant, contact your installer
    • There may be interference on the DALI line
    • There may be another device which is interfering with communication
• Input device error (Low)
  • The device is reporting an error to the control system
• Application controller error (Low)
  • The application controller is reporting an error, contact support.

Instance Issues

• Switch stuck (Moderate)
  • The switch is not returning to its default state.
    • The switch may be obstructed and cannot return to its normal state, remove obstruction
    • An absolute input may be installed but the operating mode is configured as a push button, change the operating mode
    • The switch may no longer be operating correctly, contact your installer

All

• Unknown 
  • The current Issues status has not loaded.
    • Typically issues will load after a few minutes. They are loaded separately after the initial page load.
    • On very large sites it can take several minutes to load all issues.
    • If a user account has been rate limited (excessive page reloads in any 1 min block) issues synchronisation will be paused. The issues column will update by itself. It does not require the page to be refreshed manually.

• No Issues
  
  • There are currently No Issues detected by the control system for this context.